eGlobal Central AU offers several ways for you to contact us:


Visit our FAQ page to look for answers to "frequently asked questions".

Submit a Ticket

You could submit us a ticket for any order status and after-sales issues and we will reply you as the soonest as possible, normally within a working day.

Request for Refund

If you wish to return an item or want to know more about our warranty, please click here.

Business Hours

We work from Monday to Friday 9:00am to 5:00pm HK Time (except holidays). During business hours, you could contact our Customer Service Team, otherwise, you may submit a ticket.

General Public Holidays

eGlobal Central AU follows the public holidays as listed below and both our office and warehouse will be closed. Order processing, General inquiries (including emails, tickets ) and Delivery of orders will be slightly delayed, usually not more than 1 working day.

Public Holidays in 2019
Every Sunday   Sunday
New Year's Day 1 January Tuesday
Lunar New Year’s Day 5 February Tuesday
The second day of Lunar New Year 6 February Wednesday
The third day of Lunar New Year 7 February Thursday
Ching Ming Festival 5 April Friday
Good Friday 19 April Friday
The Day following Good Friday 20 April Saturday
Easter Monday 22 April Monday
Labour Day 1 May Wednesday
The Birthday of the Buddha 13 May Monday
Dragon Boat Festival 7 June Friday
Hong Kong Special Administrative Region Establishment Day 1 July Monday
Day after mid autumn festival 14 September Saturday
National Day 1 October Tuesday
Chung Yeung Festival 7 October Monday
Christmas Day 25 December Wednesday
The first weekday after Christmas Day 26 December Thursday

Our Details

eGlobal Central AU

Total Apex Services
Unit 1001, 10/F, Mira Place Tower A,
132 Nathan Road, Tsim Sha Tsui,
Kowloon, Hong Kong


* This number is only for administrative and marketing purposes. Please note that no orders or customer sales enquires will be handled at this number.
* Please note that the above address does not accept any return of goods
* For all inquiries, please email [email protected]