SHIPPING & INSURANCE

Dispatch

Most items listed on the website are in stock. When items are in stock, we will dispatch your order within 24-72 working hours in our working days. In case we need to contact you or obtain further information from you to verify an order, we will notify you within 1 working day after you have placed the order. Under unforeseen circumstance that items are not in stock, your order will not be able to dispatch in 24-72 working hours, please allow us an extra 3 to 5 working days for re-stocking the items of your order. If your order cannot be dispatched within 5 - 7 working days, we will inform you by email with an explanation as well as an estimated dispatch date.

Shipping Cost & Delivery Time

eGlobal Central AU provides 4 types of shipping services to fit different customers' needs including Economy Express Shipping service and value-added premium shipping service during the checkout process. Additional shipping cost for the shipping service will be added to your total order amount as below : 

1. Economy Express Shipping service (6-8 working days delivery1) = AUD15 per order (fixed rate)
2. Insured Economy Express Shipping (6-8 working days delivery1) = AUD15 per order (fixed rate) + 2% of the order subtotal 
2. Priority Express Shipping (3-5 working days delivery1) = AUD40 per order (fixed rate) 
3. Insured Priority Express Shipping (3-5 working days delivery1) = AUD40 per order (fixed rate) + 2% of the order subtotal 

Please note that the above delivery times are just estimated quotes by the courier companies, hence we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipment. Rest assured that eglobal central AU l will do our utmost to limit any difficulties that may arise.

Economy Express Shipping is fast and safe handled by DHL, DPEX(TOLL), EMS etc.

1 Order shipping to remote area is subject to additional shipping cost, at AUD33.9, as per the requirements of the courier companies. Such shipping costs will be added and shown as a shipping surcharge in your checkout order amount. To check whether or not your delivery address is in a remote location, please click here.

*Delivery time frame are approximate only. In any event of unforeseeable, extraordinary circumstances such as weather, strikes and lockouts, transportation and custom check may cause an delay in delivery time and eglobalcentralau.com shall not be liable for such delay in delivery or any losses.

Liability of Courier

For orders shipped with the basic shipping service (Economy Express Shipping), courier companies only cover physical loss or damage of goods during transit* subject to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is delivered to the designated destination. eglobal central AU is not responsible for the aforementioned liability or any dispute arisen with regards to the delivery of goods. Nevertheless, we will do our utmost to assist you in any event that you need to contact the courier to resolve a matter.
*If you are in receipt of a damaged or tampered parcel, you have to notify us within 48 hours of receipt. After this time, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.

Insurance

For orders shipped with Insured Economy Shipping or Insured Priority Shipping, eGlobal Central AU will cover in full, any physical loss or damage of the goods during transit up to the product value. You may opt for another shipment of the same goods as a replacement or a refund of product value.

Below conditions are required in claiming a full product value refund or replacement if you suspect your parcel(s) is/are lost:
1) You open the claim with us (reported by email or ticket system) within 10 calendar days* after the tracking is sent to you
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties

*Cases reported to us after 10 calendar days of the tracking provided, we cannot 100% guarantee that courier could open investigation for your parcels’ status.

Below conditions are required in calming a full product value refund or replacement for damaged good(s):
1) You open the claim with us (reported by email or ticket system) within 48 hours of receipt*, plus providing all photos of the package, including inner and outer box, courier bag, wrapped bubbles and the product photo
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties

*After 48 hours of receipt, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.

*Insurance bought on order only cover first shipment process. In the case of reshipment, the insurance cannot be applied to the reship order.

PO Box and special address restrictions

As of currently, we apologize but we do not offer to ship to PO Box, parcel locker, hotel/motel (unless you are an employee) or freight forwarding address.